Frequently Asked Questions

I am a home-based baker and do not operate a storefront or walk-in bakery. Orders are placed in advance, and I’m happy to connect by text, phone, or email to answer questions or discuss your needs. For more detailed consultations, I often meet with clients via video chat to review design ideas, flavors, and event details. 

To begin, we’ll schedule a consultation via video chat using Microsoft Teams. During this meeting, we’ll review all the details of your order, including design, flavors, and event specifics. After our discussion, you’ll receive a written quote along with a visual representation of everything discussed to ensure all details are accurate and clearly communicated.

Absolutely! I strive to be flexible to accommodate your busy schedule. While most consultations are virtual, I am happy to meet in person at convenient locations such as Starbucks, Panera Bread, or another spot that works for you. I’ve also met clients at schools, hospitals, or offices for a quick meet-and-greet or to drop off samples. I truly go the extra mile—literally—to make the process easy and enjoyable for you. 

If you are interested in booking my services, please confirm date availability first. Contracts and retainers are accepted only after availability has been confirmed for your specific date and time. 

Once your order and date are approved, you may download and complete the Wedding Services Agreement. You will then email the signed agreement to me @ christi.murphy@ymail.com, I will send you a PayPal invoice for the required retainer.

Your wedding date and time are officially secured only after the signed contract and retainer payment has been received. An electronic receipt will be provided for your records.

The first 24 hours after submitting the retainer serve as a "grace period". If you change your mind within this time, the retainer will be fully refunded. After 24 hours, it becomes non-refundable.

As soon as you know we are the baker for you! Do your due diligence and compare our services, flavors, prices, and responsiveness to others you are considering. But if you feel certain we are the baker that best suits your needs, then we recommend reserving your date as early as possible to ensure availability. 

If paying via PayPal invoice with a debit or credit card, a 5% processing fee will apply. Alternatively, clients may remit payment by check or cash to avoid this fee. Checks are accepted for retainers and payments toward the balance of your order. But checks are not accepted for final payments. 

• Accepted Payment Methods: Retainers and early account payments may be made by check, cash, or debit/credit via PayPal invoice. Final payments must be made by cash or debit/credit via PayPal only.
• Due Date: The remaining balance is due no later than 14 days prior to the event date. Accepted forms of payment for the final balance are cash or debit/credit via PayPal.
• Late Payment: If the balance is not paid in full by 14 days prior to the event, a $100 late fee will be added.
• Returned Check (Retainers/Early Payments Only):
  If a check for a retainer or early payment is returned for insufficient funds, a $50 returned-check fee will apply. The total amount owed, including any returned-check fees, must be paid within two (2) business days of notification by cash or debit/credit via PayPal.
• Payment Deadline: All balances and applicable fees must be paid in full no later than 7 days prior to the event. Orders will not be prepared without confirmed payment. If payment is not received by 5:00 p.m. on the 7-day deadline, the order will be automatically cancelled. No product will be provided, and all payments made are non-refundable.
• Ownership of Product: All products remain the property of Nummy Crumb, LLC until payment is received in full.
• Automatic Cancellation / Breach of Contract: Failure to remit full payment and any applicable fees by the 7-day deadline constitutes a breach of contract. The client waives any right to claim damages or refunds from Christi Murphy or Nummy Crumb, LLC. Payments are non-transferable to another person, order, or event date.

Yes. You’re welcome to update or change flavors or design details at any time up to 7 days before your event. However, if your order was to be delivered, changes to the event date or delivery time are subject to availability and must not conflict with orders already on the schedule.  If a scheduling conflict occurs due to a client-initiated change, the order will be fulfilled for pickup rather than delivery, with no adjustment to pricing.

• 30+ days before event: Verbal notice & written confirmation required. All payments, excluding the non-refundable retainer, will be refunded within 2 days.
• 29 days or fewer before event: All payments are non-refundable and non-transferable. Retainer:The retainer fee is always non-refundable.
• Date changes: Any request to change the event date must be approved by Christi Murphy and is subject to availability. Once approved, the client must submit written confirmation within 24 hours. If the new date causes a scheduling conflict, the client agrees to pick up the order from bakery location in Louisville, KY, with no discount or price adjustment. 

Orders of $300 or more qualify for complimentary delivery. Orders under $300 are subject to a $75 delivery charge. For locations outside a 30-mile radius from our St. Matthews home office, the delivery fee will be adjusted based on the additional distance traveled.

Because Nummy Crumb, LLC operates under a Kentucky Cottage Food License, we are legally permitted to prepare and deliver baked goods only within the state of Kentucky. Deliveries to locations in Indiana are not allowed under this license. This ensures compliance with state regulations and the safety of all products. 

No. To reserve your date and time, we require both a signed contract and a $100 retainer, which will be applied toward your final balance. Each new order is coordinated with existing orders to ensure delivery times do not conflict.

Please note: a signed contract alone does not secure your date, and a retainer received without a signed contract is also insufficient. Both the contract and the retainer must be received by our office for your date to be officially secured.

Many of our products are listed as “custom pricing” because the final cost depends on several factors, including the number of servings, the level of detail, and the complexity of the design. This allows us to create a product that’s perfectly tailored to your event while providing an accurate quote based on your specific needs. 

I’m located in St. Matthews. Due to Cottage Food Laws, I am unable to ship cookie orders. Orders can be picked up at my location, or delivered locally when possible. Delivery is available for orders of $300 or more. For orders under $300, a delivery fee will be applied. 

Cookies ordered by the dozen are thoughtfully packaged together in food-safe cellophane bags and finished with a ribbon bow or natural jute twine for a warm, handcrafted look. Individually packaged cookies are heat-sealed to preserve freshness and are perfect for guest favors or easy sharing. Individually heat-sealed packaging is available upon request for an additional $3 per dozen. 

Absolutely! I welcome special requests and have happily crafted custom flavors for clients over the years. Many reviews mention flavors that aren’t part of my regular menu, showing I’m always ready to help you create something special. See FLAVORS list here.

No. I currently offer stacked wedding cakes, wedding and all-occasion cupcakes, wedding sheet cakes (pre-sliced), decorated sheet cakes, all occasion cakes such as bridal shower, baby shower, groom's cake, rehearsal dinner, birthday, graduation, celebrations of faith,  and memorial cakes, and cookies. See our GALLERY here.

When planning dessert quantities, the style of your reception plays an important role. For formal events such as a seated dinner, it’s generally recommended to provide dessert for every guest. Many couples choose to hold the ceremonial cake cutting before dinner so the cake can be sliced in advance and served to guests at their tables as dessert during the meal.

For buffet-style receptions, dessert planning can be more flexible. Several factors may influence how much to order:

• Cupcakes vs. traditional wedding cake:
While dessert quantities are often reduced when alcohol is served, cupcakes are a special case. Cupcake displays tend to attract attention, are easy to grab, and guests sometimes take more than one. For this reason, we typically recommend planning for one cupcake per guest. Ultimately, the final decision is yours—these are simply helpful guidelines.

• Non-alcoholic receptions:
Plan to order dessert for all guests in attendance.

• Receptions with an open bar:
It’s common to reduce dessert quantities by approximately 15–20%, as guests tend to consume less cake when alcohol is served.

• Additional dessert offerings (such as chocolate fountains or candy tables):
When multiple sweet options are available, the amount of cake or dessert can usually be reduced accordingly.

Every reception is unique, and I’m always happy to help guide you once I have more details about your event. These percentages are general estimates, not strict rules. Most importantly, this is your celebration and your investment—choose what feels right for you. If traditional wedding etiquette is a priority, you may wish to consult a wedding planning guide. Otherwise, trusting your instincts is often the best approach.

While we take care to prepare and transport your cake properly, we cannot guarantee that cakes or cupcakes delivered for outdoor events will be unaffected by heat, humidity, or other weather conditions. Clients assume responsibility when planning outdoor receptions.

To minimize exposure, we recommend scheduling your delivery as close to the event time as possible. I can deliver the cake to the kitchen to remain refrigerated until it’s time for cutting. When the reception is ready for the cake cutting, it can then be transported easily to the cake table.

I am happy to use a cake stand provided by you, as long as it is sturdy and safe for your setup. If I determine that the stand is unsteady or otherwise unsuitable, I will not use it for your order. To avoid any concerns, it’s best to rent from a reputable rental company, use a stand from my collection, or show me the equipment prior to your wedding day so we can confirm it is safe and appropriate for your display.

No, I do not rent cake stands. You’re welcome to provide your own, and I’ll use it as long as it is sturdy and safe for your display. 

I typically bake cakes two to three days prior to your event to ensure optimal freshness. For Saturday weddings, baking is done on Wednesdays, with decorating completed on Thursdays and Fridays. My production schedule is carefully planned based on the size of the order, the number of flavors selected, and the intricacy of the design. 

I will say, however, that my cakes are "never frozen."  This is my personal guarantee to you!!  My reputation as a baker depends on the work I produce.  It's a fact that "bad news travels fast", so I will always strive to create the most beautiful, breathtaking, and delicious cookies, cakes, and cupcakes I can. 

Every couple receives detailed, computer-generated Cake Notes that clearly document all design elements. These notes include reference photos (yours or mine), diagrams of the cake’s shape and size, color palettes, and specific details such as stacking style, columns, cake stands, and decorative elements.

During your final consultation, we take the time needed to thoughtfully design, review, and confirm every detail together. You will receive a visual representation of your cake so there is no guesswork—your vision is clearly defined and fully understood. This process ensures we are completely aligned on every element, large and small. 

Yes, a box is provided unless you let us know that you do not plan to save the top layer. There is no formal etiquette requirement to save your cake for your first anniversary—this is a personal choice made by each couple. 

Absolutely. I am honored to create cakes and desserts for celebrations of love in all its forms. Whether you’re celebrating a wedding, birthday, graduation, baby shower, or any meaningful milestone, everyone deserves to be celebrated with joy, beauty, and something sweet. I welcome all couples and proudly serve love and happiness—without exception. 

If you are ordering cookies for guest favors, Nummy Crumb will heat-seal them in cellophane to maintain freshness. An additional fee of $3 per dozen applies. 

Wedding cake prices are listed for individual 6", 8", and 10" sizes. I am happy to consider a 2-tier cake if requested, though this is not guaranteed and will be determined on a case-by-case basis.